Our role in your privacy

If you are a DoorNetworks customer or subscriber, or just visiting our website, this policy applies to you.

This privacy policy explains our standards for protecting your Personal Data in relation to its collection, handling, processing, storage, use, transportation and destruction by us and any third party dealing with your Personal Data on our behalf.

If DoorNetworks transfers your Personal Data outside of the European Union or the European Economic Area, such as to its business in the Americas, we will ensure that your Personal Data is only accessed by approved DoorNetworks employees, kept secure and treated as it would be in Europe.

We are registered as a data controller at the UK Information Commissioner's Office: CSN7608100.

Our responsibilities

If you are a registered DoorNetworks customer or a visitor to our website we act as the 'data controller' of personal data. This means we determine how and why your data are processed.

Your responsibilities

• Read this Privacy Policy.
• If you are a DoorNetworks customer, please also check the contracts between us which may contain further details on how we collect and process your data.
• If you provide us with personal information about other people or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy Policy.

When and how we collect data

From the first moment you interact with DoorNetworks, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.

Here's when and how we do this:

• You browse any page of our website
• You send us emails with personal data
• You request a demo of the DoorNetworks platform
• We call you
• You use the DoorNetworks platform
• You receive emails from us
• You chat with us for customer support
• You opt-in to marketing messages

Types of data we collect

Contact details

Your name, email address, job title, telephone number, email address...

Data that identifies you

Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version...

Data on how you use DoorNetworks

Your URL clickstreams (the path you take through our site and application, products and services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions...

Do we collect sensitive data?

We don't collect any “sensitive data” about you, like racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences…

What about children's data?

DoorNetworks is a business-to-business service directed to and intended for use only by working professionals who are generally 18 years of age or over. We do not target DoorNetworks at children, and we do not knowingly collect any personal data from any person under 16 years of age.

How do we use your data?

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

So we can keep DoorNetworks running

Managing your requests (like onboarding users, connecting your DoorNetworks account to other services), login and authentication, remembering your settings, hosting and back-end infrastructure.

Improving DoorNetworks

Testing features, interacting with feedback platforms and questionnaires, managing landing pages, traffic optimisation and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.

Customer support

Notifying you of any changes to our service, solving issues via telephone support or email including any bug fixing.

Aggregate usage reports

We will not distribute or publish reports containing personally identifiable information. However, DoorNetworks may create, distribute and publish reports containing information derived from aggregated user-driven data or interactions on the DoorNetworks application.

Marketing purposes (with your consent)

Sending you emails and messages about new features, products and services, and content.

The specifics

Here are the details about how we collect and use personal information collected on the DoorNetworks application and marketing website.

Here is what “Legal Bases” mean

Consent

You have given clear consent for us to process your personal data for a specific purpose. You can change your mind. If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at support@doorfunds.com. If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.

Contract

Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.

Legitimate Interests

Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

• gaining insights from your behavior on our website or in our application
• delivering, developing and improving the DoorNetworks service
• enabling us to enhance, customize or modify our services and communications
• determining whether marketing campaigns are effective
• enhancing data security

In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.

Your privacy choices and rights

Your choices

• You can choose not to provide us with personal data. If you choose to do this, you will not be able to use the DoorNetworks application.
• You can manage your cookie preferences at any time using the cookie consent banner on our website, or by clearing your browser's local storage. You can also turn off cookies in your browser settings. If you disable cookies, you can continue to browse the site but some features may not work correctly.
• You can ask us not to use your data for marketing. We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at support@doorfunds.com.

Your rights

You can exercise your rights by sending us an email at support@doorfunds.com.

You have the right to access information we hold about you.

This includes the right to ask us supplementary information about:

• the categories of data we're processing
• the purposes of data processing
• the categories of third parties to whom the data may be disclosed
• how long the data will be stored (or the criteria used to determine that period)
• your other rights regarding our use of your data

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person's confidentiality or intellectual property rights). We'll tell you if we can't meet your request for that reason.

You have the right to make us correct any inaccurate personal data about you.

You can object to us using your data for profiling you or making automated decisions about you.

We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to provide the DoorNetworks service to you.

You have the right to port your data to another service.

We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.

You have the right to be 'forgotten' by us.

You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of DoorNetworks.

You have the right to lodge a complaint regarding our use of your data.

Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner's Office, either by calling their helpline or as directed on their website at www.ico.org.uk.

How secure is the data we collect?

We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. For more information on our efforts to ensure your data is held in a secure manner, please see our information security policy.

And please remember:

• You provide personal data at your own risk. Unfortunately, no data transmission is guaranteed to be 100% secure.
• You are responsible for your username and password. Keep them secret and safe!
• If you believe your privacy has been breached, please contact us immediately on support@doorfunds.com.

Where do we store the data?

The personal data we collect is processed at our offices in London and Liverpool and in any data processing facilities operated by the third parties identified below. By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer, process or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

How long do we store your data?

We will archive and stop actively using any personal identifiable information about you within 12 months from the last time you used DoorNetworks. We will delete your personal data from our archives no later than 6 years from the last time you used DoorNetworks or as agreed with you in a separate contract.

Contact and enquiry data

If you submit an enquiry via our contact form, we retain your name, email address, and message for up to 24 months to allow us to respond and follow up. After this period, your data is deleted from our systems and CRM. You may request earlier deletion at any time by emailing support@doorfunds.com.

Cookie consent records

Your cookie preferences are stored locally in your browser and are not transmitted to our servers. They expire after 12 months, after which you will be asked to confirm your preferences again.

Cookies and similar technologies

Our website uses cookies and similar technologies. Some are essential for the site to work; others require your consent. You can manage your preferences at any time using the cookie banner or by clearing your browser storage.

Necessary cookies

These are required for the site to function and cannot be disabled.

Marketing cookies

These are set by HubSpot when you use the meeting booking embed. They are only loaded with your consent.

For full details of HubSpot's data practices, see their privacy policy at legal.hubspot.com/privacy-policy.

Third parties who process your data

Tech businesses often use third parties to help them host their application, communicate with customers, power their emails, etc. We partner with third parties who we believe are the best in their field at what they do.

When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.

Here are the details of our main third-party service providers, and what data they collect or we share with them, where they store the data and why they need it: